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Sales Hotline:
Web: |
087 0160 0165
www.b-f.co.uk/support/ |
Quick guide to our
Database Support package
business force
has the expertise and the experience to help you maintain a relational database so that it will be fast and reliable.
| Support Type | Overview |
| Incident |
You log a call and we provide telephone support.
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| Gold |
We validate your installation, carry out periodic checks and you have access to our helpdesk whenever you need it. This service is operated under a Service Level Agreement (SLA).
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| Platinium |
We validate your installation, carry out daily checks and you have access to our helpdesk whenever you need it. This service is operated under a Service Level Agreement (SLA).
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Q - RDBMS means?
Relational Database
Management System
business force ®
Established in 1985
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INCIDENT support call
| How it works ? |
You log a call and we call you back within 1 working day |
| What can I ask ? |
Any questions you may have about Microsoft SQL Server server product V4.2, V6.x, V7, 2000 & 2005 |
| Who is it suitable for ? |
DBA, Administrator, Programmers and Operation Staff |
| How much does it cost ? |
It is priced on a flat fee of £250 (excl. VAT) for up to 2 m/h of support time |
| What if you can't resolve the problem remotely? |
Only telephone support is included. You may need to provide remote access facility to our Administrators. |
Let business force
show you what we can do for you.
For more information contact the Business Force's team on
087 0160 0165.
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business force ®
is a
Approved Reseller
www.b-f.co.uk
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GOLD support service
| How it works ? |
We will first carry out an AUDIT of your installation and produce a written report to outline our findings. If you have a problem, you log a call and we call you back within a pre-agreed time. We will also visit you site monthly to check all is running smoothly. |
| What can I ask ? |
Any questions you may have about Microsoft SQL Server server product V4.2, V6.x, V7, 2000 & 2005 |
| Who is it suitable for ? |
DBA, Administrator, Programmers and Operation Staff |
| How much does it cost ? |
It depends on the size and complexity of your installation. |
| What if you can't resolve the problem remotely? |
Telephone support and site visit are included. You will need to provide remote access facility to our DBAs. |
| What are the benefits? |
This service is operated under a Service Level Agreement (SLA). |
Let business force
show you what we can do for you.
For more information contact the Business Force's team on
087 0160 0165.
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Service Level Agreement
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PLATINIUM support service
| How it works ? |
We will first carry out an AUDIT of your installation and produce a written report to outline our findings. If you have a problem, you log a call and we call you back within a pre-agreed time. We will dial in in you site every day to carry out daily checks. We will also visit you site monthly to check all is running smoothly. |
| What can I ask ? |
Any questions you may have about Microsoft SQL Server server product V4.2, V6.x, V7, 2000 & 2005 |
| Who is it suitable for ? |
DBA, Administrator, Programmers and Operation Staff |
| How much does it cost ? |
It depends on the size and complexity of your installation. |
| What if you can't resolve the problem remotely? |
Telephone support and site visit are included. You will need to provide remote access facility to our DBAs. |
| What are the benefits? |
This service is operated under a Service Level Agreement (SLA). |
Let business force
show you what we can do for you.
For more information contact the Business Force's team on
087 0160 0165.
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Service Level Agreement
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Installation & Support
business force ®
can install, configure and support your database(s):
Installation - Email us your requirement
Service Level Agreement & Outsourcing Support
Securing your IT Infrastructure
Disaster Recovery planning
This is a short list of activities that will increase the reliability of your Database Servers:
- Back Up all file systems on Removable Media and store the tapes in a Fire Safe,
- Check the Server logs,
- For Sybase/MS-SQL Server: check database & transaction log free space, check errorlog size,
- For Oracle: check tablespace free space; table & index free space and extent growth, redo log activity, chained row analysis, next extent’ free space deficit,
- Remove/Disable User Account of staff who have left within 24 hours,
- Carry out integrity checks, preferably on a daily basis size permitting,
- Optimize statistics, preferably on a daily basis size permitting,
- Check for table/indexes that needs to be defragmented, ...
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business force ®
Your TOTAL
IT Solution Provider
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Online Store
For real time price & availability, click on
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| Part Code: | Some of the RDBMS software available in our online store | Click for | Info |
| E32-00004 | Microsoft SQL Server 2005 - For Development Only
Window-NT/2000/2003 | £34 |  |
| 228-04023 | Microsoft SQL Server 2005 - STANDARD Edition- 5 Client
Window-NT/2000/2003 | £1251 | |
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Support
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