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Sales Hotline:
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087 0160 0165
www.b-f.co.uk/support/ |
business force ®
provides Operation & Support services:
Our approach (apart from a good sense of humor) is as follows:
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Working closely with our clients, we understand their business goals. We provide an operation and support solution which delivers the key elements of successful outsourcing:
- reliability;
- flexibility;
- cultural compatibility; and, above all;
- the ability to add value.
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business force ®
has the experience and ability to deliver flexible services whilst working alongside its' customers. This is testified by our increasing customer base of leading organisations and has resulted in:
Many long term
outsourcing
relationships
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We excel in building long term outsourcing relationships which continuously adds value to your organisation.
Not surprisingly, our clients regard us as an essential Business Partner.
business force ®
Established in 1985
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Our Total Solution for Operation and Support covers 3 technical groups:
Delivering Business Benefits:
Having a Service Level Agreement is the key to having successful outsourcing of all your support needs as provides the framework for you to clearly state your expectations and the terms under which the services must be delivered.
Many clients have asked:
"Why is having access to a computer helpdesk not enough?"
Simply because: prevention is better than cure!
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Service Level Agreement
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"Peace of mind fitted as standard":
Service level agreements (SLA) provide customers with operational and support services customised to your their own business requirements.
Each SLAs has a dedicated Client Liaison Manager and a Support Manager who ensure total customer satisfaction and all your requirements are met/.
Whether you need:
- Reliable expert technical expertise at short notice;
- Remote support specialist working with your staff, or;
- A full outsourcing service package.
Total IT infrastructure Outsourcing or a low cost software support solution? Our best of breed support services has an operation & support solution for you.
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SLA
Fed up with IT companies that keep passing the buck?
Would you rather deal with many IT companies or
relax with us?
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Distributed Computing Management
Computer Suppport
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As businesses are becoming totally dependant on their computer systems, reliability is essential as they underpin the successful delivery of all your business benefits.
Whether it is a document that does not being printed or an important email you need now, it is all about the delivery of your services.
business force ®
deploys experienced support staff specialising in Microsoft Window-9x/NT/2000,XP, Novell, Unix and WEB. All have MSCE, CNE and/or other relevant certifications. We have a proven support methodology which increases the reliability, consistency and performance of your infrastructure as follows:
- Proven standard build for server with built-in disaster recovery provision;
- Standard desktop environment through automated build using MS-SMS;
- Automated deployment of security updates e.g. virus, patches;
- Documented server/desktop build, Operation guide and on-going Training;
- Infrastructure built on reliable hardware manufacturer;
- Advance pre-failure detection and Alert system.
Many other benefits can also be delivered:
- Internet access control;
- Remote and OnSite support;
- Enhanced Network security
- Disaster recovery documentation
- Best of breed support services
- Outsourcing success
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Skills covered:
> MS-Window:
9x/NT/2000/XP
and 2003,
> Linux,
> Cisco and
> 3Com
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Database Management
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In today's highly automated information economy, customers and users expect fast access to information, along with a high-quality service.
At business force ®
, we believe that a successful organisation strategy is built upon the fundamental strengths of database and core technology.
A highly efficient and reliable database will deliver superior results for your customer, and superior performance for your company ultimately making the most of your unique strengths in your market sector.
The key to your success is in selectively outsourcing areas of your IT to best-of-breed service providers
i.e. business force ®
We only use experienced DBA specializing in Oracle, Sybase and Microsoft SQL-Server.
They have experience in managing databases from a few Megabytes to terabytes.
Our DBAs provide an efficient, cost effective solution to your database management requirements either remotely or to complement your in-house DBAs.
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Skills covered:
> Oracle,
> Sybase and,
> Microsoft
SQL-Server
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Click here
to see our
dedicated section
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Application Management
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The ongoing costs of maintaining and supporting a business application can be hard to justify for some companies.
Due to the well known problems in recruiting the right person and retaining them; consistency of service can be difficult.
business force ®
has a pool of programmers covering the main programming languages and years of experience in supporting application through their entire life cycle.
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Skills covered:
> C/C++,
> Delphi,
> MS-Visual Basic,
> Powerbuilder and
> WEB development
(Java, HTML, ASP)
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Low Cost Software Support
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Remote desktop support service module provides you with a low cost software support solution for your business; also included with our full SLA.
Our helpdesk is manned between 9AM to 6PM Monday to Friday excluding public bank holidays.
Our experienced helpdesk staff are friendly and dedicated to customer satisfaction.
We use remote desktop management software that allows us to see the problem as you see it
Which gives you the following benefits:
Reduces communication problems especially if your staff are non-technical; and enables
Prompt resolution to your problem
Click here for more detailed information including cost examples
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Click here
to see our
dedicated section
Our Operation & Support service packages are tailor made to
your needs
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Online Store
For real time price & availability, click on
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| Part Code: | Some of the RDBMS software available in our online store | Click for | Info |
| E32-00004 | Microsoft SQL Server 2005 - For Development Only
Window-NT/2000/2003 | £34 |  |
| 228-04023 | Microsoft SQL Server 2005 - STANDARD Edition- 5 Client
Window-NT/2000/2003 | £1251 | |
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Support
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