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Our approach (apart from a good sense of humor) is as follows:
Working closely with our clients, we understand their business goals. We provide an operation and support solution which delivers the key elements of successful outsourcing:
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business force ®
has the experience and ability to deliver flexible services whilst working alongside its' customers. This is testified by our increasing customer base of leading organisations and has resulted in:
Many long term |
We excel in building long term outsourcing relationships which continuously adds value to your organisation.
Not surprisingly, our clients regard us as an essential Business Partner.
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Our Total Solution for Operation and Support covers 3 technical groups:
- Distributed Computing Management (DCM): running clients distributed (client/server, web and desktop) systems: i.e. computer support;
- Application Management (AM): taking charge of, maintaining and supporting existing business applications;
- Database Management (DM): supporting databases and ensuring data integrity.
Having a Service Level Agreement is the key to having successful outsourcing of all your support needs as provides the framework for you to clearly state your expectations and the terms under which the services must be delivered.Many clients have asked: "Why is having access to a computer helpdesk not enough?"
Simply because: prevention is better than cure!
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"Peace of mind fitted as standard":
Service level agreements (SLA) provide customers with operational and support services customised to your their own business requirements.
Each SLAs has a dedicated Client Liaison Manager and a Support Manager who ensure total customer satisfaction and all your requirements are met/. Whether you need:
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SLA
Fed up with IT companies that keep passing the buck?
Would you rather deal with many IT companies or |
Distributed Computing Management - Computer Suppport
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As businesses are becoming totally dependant on their computer systems, reliability is essential as they underpin the successful delivery of all your business benefits.
Whether it is a document that does not being printed or an important email you need now, it is all about the delivery of your services. business force ® deploys experienced support staff specialising in Microsoft Window-9x/NT/2000,XP, Novell, Unix and WEB. All have MSCE, CNE and/or other relevant certifications. We have a proven support methodology which increases the reliability, consistency and performance of your infrastructure as follows:
Many other benefits can also be delivered:
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Database Management
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In today's highly automated information economy, customers and users expect fast access to information, along with a high-quality service.
At business force ® , we believe that a successful organisation strategy is built upon the fundamental strengths of database and core technology. A highly efficient and reliable database will deliver superior results for your customer, and superior performance for your company ultimately making the most of your unique strengths in your market sector. The key to your success is in selectively outsourcing areas of your IT to best-of-breed service providers i.e. business force ® We only use experienced DBA specializing in Oracle, Sybase and Microsoft SQL-Server. They have experience in managing databases from a few Megabytes to terabytes. Our DBAs provide an efficient, cost effective solution to your database management requirements either remotely or to complement your in-house DBAs. |
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Application Management
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The ongoing costs of maintaining and supporting a business application can be hard to justify for some companies.
Due to the well known problems in recruiting the right person and retaining them; consistency of service can be difficult.
business force ® has a pool of programmers covering the main programming languages and years of experience in supporting application through their entire life cycle. |
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Low Cost Software Support
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Remote desktop support service module provides you with a low cost software support solution for your business; also included with our full SLA.
Our helpdesk is manned between 9AM to 6PM Monday to Friday excluding public bank holidays. Our experienced helpdesk staff are friendly and dedicated to customer satisfaction. We use remote desktop management software that allows us to Which gives you the following benefits:
Click here for more detailed information including cost examples |
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Our Operation & Support service packages are tailor made to |
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What next?
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Contact us now to arrange an informal meeting:
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Business force offers Operation & Support service packages that provides a customised solution to your business. We have a range of product from low cost solution to Total IT infrastructure Outsourcing. Our long term outsourcing relationships has delivered outsourcing success because it is delivered in the framework of a SLA. Best of breed support services like Application Management, Distributed Computing Management and Database Management are part of our support methodology. automated build of workstation saves times initially but also when support is provided post installation. our operation & support solution also offers disaster recovery, automated build of desktop, Automated deployment of security updates, Security advice and computer helpdesk. Remote support specialist are always on hand to help. support methodology uses Remote support specialist in our computer helpdesk. Network security is built in our Service Level Agreement resulting in outsourcing success. Our computer helpdesk has expertise in the following vendors: Microsoft, Compaq, HP, CISCO, 3Com.