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business force ®
provides one amazing feature in our Operation & Support service package:
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We call it: peace of mind.
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Unix
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Our Distributed Computing Management offering is as follows:
| Support Type |
Overview |
| Incident |
You log a call and we provide telephone support. |
| Gold |
We validate your installation, carry out periodic checks and you have access to our helpdesk whenever you need it. This service is operated under a Service Level Agreement (SLA). |
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On call for
INCIDENT
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Admin
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We offer an INCIDENT support services for Microsoft's BackOffice and Novell Server.
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| How it works ? |
You log a call and we call you back within 1 working day |
| What can I ask ? |
Any questions you may have about Microsoft, Novell and Unix server products. |
| Who is it suitable for ? |
Administrator and Operation Staff |
| How much does it cost ? |
It is priced on a flat fee of £115 (excl. VAT) |
| What if you can't resolve the problem remotely? |
Only telephone support is included. You may need to provide remote access facility to our Administrators. |
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On call for
GOLD
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Admin
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We offer an INCIDENT support services for Microsoft's BackOffice and Novell Server.
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| How it works ? |
We will first carry out an AUDIT of your installation and produce a written report to outline our findings. If you have a problem, you log a call and we call you back within a pre-agreed time. We will also visit you site monthly to check all is running smoothly. |
| What can I ask ? |
Any questions you may have about Microsoft, Novell and Unix server products. |
| Who is it suitable for ? |
Administrator and Operation Staff |
| How much does it cost ? |
It depends on the size and complexity of your installation. |
| What if you can't resolve the problem remotely? |
Telephone support and site visit are included. You will need to provide remote access facility to our Administrators. |
| What is different? |
This service is operated under a Service Level Agreement (SLA). |
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This is a short list of activities that will increase the reliability of your Distributed Computing System:
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Back Up all file systems on Removable Media and store the tapes in a Fire Safe,
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Check the Server logs,
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Remove/Disable User Account of staff who have left within 24 hours,
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Carry out Virus checking, if appropriate
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Change administrator passwords at least every 3 months or when a member a staff who could have acquired a password leaves the Client’ employment. Administrator password must be at least 12 alphanumeric characters.
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Carry out integrity check on all Servers file systems
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We work hard to let you focus on your business
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What next?
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Contact us now to arrange an informal meeting:
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